Shopping terms

Terms and conditions of purchasing:

Before purchasing, please read through these guidelines carefully. Place your order only if you accept the terms and conditions and consider them relevant!

1. GENERAL INFORMATION

The operator of the web shop, Planning and Trading LLc., hereinafter Supplier, is available at the address www.ptweb.hu:

Company name:  Planning & Trading Trading and Service Providing LLc.
Headquarters: 1084 Budapest, 2 Rákóczi tér
Site: 8000 Székesfehérvár, 14-16 Rozs u.
Company Registry number: 01-09-710689
Tax ID number: 11476843-2-42
Telephone: +36-22-513-930
E-mail: info@pt.hu

In our web shop you can buy household and industrial cooling and air-conditioning equipment, built-in and free-standing kitchen appliances as well as their accessories that are marketed by us. We accept purchase orders in our web shop after registration on the platform found at the foregoing addresses.
Upon confirmation of the registration, the user of the web shop - hereinafter: User – will acknowledge that these guidelines have been read, understood and considered as relevant.

2. REGISTRATION

Visiting our web shop is free for anyone and it is not necessary to register to view the properties, the technical parameters and the relating public information of the products we market.

However, it is always necessary to register beforehand if you want to buy the marketed products. During registration, the Users are expected to fill in the registration form by providing for their exact and valid particulars. All responsibilities for damages caused by providing incorrect or false data shall be borne by the Users. The Supplier is entitled to delete obviously incorrect or false registrations or to verify the user’s genuineness in case of doubt. During registration we request only the data that are needed to safely deliver the product, to communicate with the User and to make out the invoice.

There are two types of registration on our pages:

a., End-user registration (General customer)

The Users who have no dealer framework contract with our company and would like to purchase products as private persons or as legal entities on a case by case basis. Hereinafter: End user.

b., Dealer registration

Our partners having dealer framework contracts who would like to use our web shop as a form of placing purchase orders. For issues not regulated in this document the provisions of the framework contract shall apply. Such users are hereinafter referred to as: Dealer.

3. PRODUCTS

The properties and parameters of the products traded, shown and available in the web shop can be viewed on the information page of the particular product. The Supplier shall take no responsibility for any potential inaccuracies or deficiencies of the informative descriptions as these are compiled on the basis of the data provided by the manufacturers at all times.

On the product data sheet the price relevant for the User browsing the product is always indicated with the definition of the currency.

The Users logged in with their individual identifiers can see the price valid for them, which includes VAT in the case of natural end users. Our dealer partners can see the net transfer price in force under their contract.

4. ORDERING

In the web shop the Users can place the product(s) planned to be purchased later on by clicking on the basket in the desired quantity on the product data sheet and thus the order is prepared. When the Users have finished browsing the products, they can view or modify the contents of their baskets.

Anybody having a valid registration can do shopping in the web shop.

Upon submitting the order initiated, - under the terms and conditions therein - a purchase contract is done between the registered End user, the product trader (Supplier) and the End user User (hereinafter Customer) placing the order. Our contractual Dealer partners use the ordering process applied at the foregoing addresses within the framework of the dealer contract, as a special form of placing orders.

The Customer shall accept the terms and conditions of this contract by clicking on the “Order” button summarizing the particulars of the order. The Supplier will confirm all received orders by way of an automatic system message in writing, sent to the e-mail address provided in the registration. However, this automatic reply is not to be deemed as an official confirmation of the order. The order becomes official upon surveillance thereof by the Supplier and in writing.

5. DELIVERY TERMS AND CONDITIONS

All ordered products can be picked up in person at the sites of the Supplier (1084 Budapest, 2 Rákóczi tér or 8000 Székesfehérvár, 14-16 Rozs u.) in business hours and following arrangement but in case the Customers wish, our company delivers to the domestic address provided upon placing the order. Delivery is carried out by our own transporter, by post or by mail order service. In certain cases the delivery costs shall be borne by the Customers and be paid together with the price of the product upon delivery.

Delivery fees:

Currently delivering the ordered products is free of charge!

The delivery time varies subject to whether the product is in stock or not. The available stock is seen on the product data sheet next to the product. If the product is in stock, the package will be delivered within 1-3 business days. If it is not in stock but the product can be ordered, the Supplier needs to procure the product from the supplier (the period of which is different for each product) and the product will be forwarded to the Customer after receipt from the supplier. In this case you can inquire about the expected delivery time in advance or later on by phone or e-mail at our customer service.

The product is checked upon posting at all times. We post only sound products in sound packages. Please check the condition of the product and the intactness of the package before verifying receipt. Visible damages shall be communicated immediately upon receipt to the representative of the spedition company and to our customer service as well. The damage should be recorded in a protocol in the presence of the transporter or it should be indicated on the warrant certifying receipt, together with the signature of the transporter.

6. METHODS OF PAYMENT

Upon ordering, the current and accumulated sum of the product ordered as well as the related costs relevant to the Customer will be shown on the screen. The volume of the amount payable can be clearly defined. The payment methods are offered by the shop in a way designated to the particular customer. In case of End user order the invoice is sent together with the product and our contractual dealer partners receive the invoice as set forth in the contract.

Methods of payment:

a., In cash, upon picking up in person at the Supplier’s site

Settling the price of the product is carried out in cash on our site and the cash payment invoice is handed over to the Customer.

b., In cash, upon delivery by way of COD (Collect on Delivery).

The price of the product is paid to the transporter upon receipt of the ordered product and the invoice is handed over by the transporter together with the product.

c., Purchase price pre-transferred (bank transfer)

Settling the payment for the product is initiated by the Customer after placing the order and receiving the confirmation, by way of bank transfer to the Supplier’s bank account or by way of cash payment at a bank. Delivery is performed after the purchase price is received on the Supplier’s bank account. The invoice is handed over to the Costumer by the transporter upon delivering the product.

d., Payment by bank card on the internet

This is a special form of pre-transfer. In case the Customer selects bank card payment upon placing an order, our web page directs this to the web site of our contractual bank and transfers the data of the order (customer’s particulars, description of the ordered items, prices). After this, the payment is settled on the bank’s web site with a bank card. Following the successful transaction, the bank redirects the customer to our web page and verifies the settlement of the purchase price. Then the ordered product is directly placed in the list of products to be delivered and will be forwarded in the way selected by the Customer. The Customer will receive the invoice upon delivery of the product.

e., Deferred bank transfer (solely in the case of our contractual dealer partners)

This is a payment method that can be applied by our dealer partners in case the conditions set forth in the framework contract allow this. Upon delivery the Customer verifies receipt of the product by simple signature; the invoice is made out after this and is posted to the Dealer. The proprietary rights of the products belong to Planning & Trading LLc. until the invoice is paid.  

Upon confirming the order, the shop accepts the order and shall claim its price.

7. GUARANTEE AND WARRANTY

For the products traded in the web shop, subject to the product group, the Supplier (Planning & Trading LLc.) or the trader/importer/supplier of the product will contract the warranty period and guarantee as stipulated in the law in force (Civil Code and Governmental Decree 117/1991.(IX.10.)).

In the case of kitchen appliances the full guarantee administration is carried out by the official dealer and its service network indicted on the warranty card supplied with the product, under the warranty terms and conditions valid for the product. These can be viewed here.

In the case of air conditioning products the guarantee administration is undertaken by the Supplier. The terms and conditions of this can be read here.

In case of breakdown within the warranty period, supposing that the guarantee administration is the Supplier’s duty and the product is not eligible for replacement under the terms and conditions, the warranty repair will be carried out by the dealer purchasing the product in the case of contractual dealer partners, according to the service agreement done between them and the Supplier. The warranty repair of a product purchased by an End user (in case it meets the warranty terms and conditions) will be the duty of the expert installing the product. Installation and warranty repair may solely be carried out by mechanics directly contracted with the Supplier or via a dealer. In case of warranty replacement, supposing that the product cannot be replaced by one of identical type or a similar category product cannot be offered, the amount paid by the Costumer – following return of the product – will be refunded within 30 (thirty) days at the latest, after deducting potentially arising other costs paid by the Supplier (delivery and package cost). In case the product turns out to be defective after opening the package and the defect proves to have been caused before receipt of the product, our company provides for a 3-day (three-day) replacement possibility for the particular product. The product shall be delivered back to the Supplier’s site on customer’s own cost.   The Supplier shall be bound to replace the product or to refund the entire purchase price only in case of returning a product with full packing. The Supplier shall at any time be entitled to void the order approved by the Customer in case  its price is not paid by the Customer until the date of cancellation. In case of cancellation of an order, the Supplier may not be obliged to pay compensations.

8. THE CUSTOMER’S COMMITMENT

The Costumer acknowledges that upon approval of their order the contents of this document are understood and accepted and will commit breach of the contract if they fail to fulfil the commitments therein, for which they shall be taken legally liable. The Costumers shall provide for receipt and payment of the consignment containing the order approved by them – in the way selected by them and confirmed by the Supplier. In case the product is not handed over on the Supplier’s site, the Customer shall take care of unloading and further mobilisation of the product. In case acceptance of the product fails due to the Customer’s fault, all extra costs deriving from this shall be paid by the Customer.

9. RECEDING FROM PURCHASE

According to Governmental Decree 17/1999.(II.5.) the Customer is entitled to recede from the purchase after receipt of the product in case of testing and normal use, without justification. This demand can be communicated to the customer service by sending an e-mail to  info@pt.hu or by calling 22/513-930. In case of recede damages caused by improper use by the Customer may be enforced by the Supplier.

In case of ordering, the Customer is entitled to return the ordered product in full to the Supplier, without justification, within 8 business days from receipt of the product. The return shall be organised by the Customer and the costs shall also be borne by the Customer. The Supplier shall be bound to refund the price of the product within 30 days from receipt of the returned product. The 8 business days opened for recede commences on the date of the Customer’s taking over the product. For our dealer partners the conditions set forth in the partner framework contract shall apply at all times.

10. LIMITED LIABILITY OF OUR COMPANY

Planning &Trading LLc. shall in no way be liable for the issues contained in the following sections, whatsoever reasons they might have:

Operational fault in the internet network that hinders the smooth operation of the Planning & Trading LLc. web shops or shopping there.
Breakdown in the communication lines or in the receivers.
Improper operation of any software.
Any program deficiency, technical fault that is not caused by the daily operation of the shop.
The shop is guarded against internet viruses but we take no responsibility for damages caused by new and unknown viruses.
Any misprints concerning price, technical parameter, property or mistakes, malpractices caused by human or system fault the fact of which could be recognized by the Customer.

11. PRIVACY POLICY

The operator of the Planning&Trading LLc. web shops hereby declares that: During operating the web shop the users’ information autonomy right will be respected and they will proceed in all cases according to the provisions of Law LXIII of 1992 on the protection of personal data and the publicity of data of general interest.

During registration you are providing us with particulars that are deemed as personal data under the definition in §2 section 1 of Law LXIII of 1992 on the protection of personal data and the publicity of data of general interest. We handle these data confidentially; however, we sometimes use them for marketing and advertisement purposes, solely in relation with our own products and activities. We shall not reveal them to third parties. Usage for marketing purposes is only related to the Planning & Trading LLc. web shop or may serve e-mail, text message, postal mail or telemarketing purposes related to its direct services and activities.

Providing the data is voluntary and they will be stored in a database.

Upon registration, the customers and clients of the Planning & Trading LLc. web shop deem our privacy policy as accepted and agreed.

12. THE EFFECT OF THE CONTRACT

This contract (document) shall be closed by approval and confirmation of the end user order, by performance of the order and by payment of the purchase price to the Supplier. In the case of continuous dealer order the contract shall remain in effect until the Parties’ claims to each other are fulfilled.

For some of our products we can accepts your orders with terms and conditions different from those of this contract. In the case of these products the different sections of the contract are indicated on the actual data sheets of the products. In the case of such products, upon submission of their orders, our Customers shall accept the other terms and conditions indicated on the data sheet of the particular product. Planning & Trading LLc. will do their utmost to accurately inform their customers. In disputed cases the Supplier will at all times proceed according to the terms and conditions actually indicated and no exception may be exercised and no responsibility shall be taken for the customers’ being uninformed.

The right to unilaterally modify this document (General purchase terms and conditions) is reserved by the Supplier at all times; the actual terms and conditions are available on the web site and the users shall not be notified on any modification thereof. For each order the terms and conditions in effect on the date of placing the order shall apply at all times.